Return Policy

  • What are Cancellations policy ?

    You as a customer can cancel your order till the order has been shipped by sending email at ecomm@ghodawat.com and not more than 24 hours after placing the order. In such a case we will refund any payments already made by you for the order and same will be transferred to your bank account in 5-7 working days once we process your refund. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

    Estimated Delivery Time is approximately 2-10 days to deliver Ghodawat Consumer Ltd. products to the Customer. In the event of any delay or default in such delivery, Ghodawat Consumer Ltd. shall in no event or circumstances be held liable or responsible for the same.

  • What are Returns and Refund policy ?

    In the event the Customer is dissatisfied with the quality of Ghodawat Consumer Ltd. products, the Customer shall not be entitled to seek cancellation nor refund of the billed amount. But customer can send their feedback of same on fmcg@ghodawat.com. We at Ghodawat Consumer Ltd. will try our best to address your concern. However, if there is any shortfall in delivery or the food items such as leakage or damage, the Customer shall at the time of delivery return the food items to the delivery boy with a written complaint of the same on the Bill against signature of the delivery boy. Moreover, in the event of any shortfall in delivery or the food items having spilled/ or being damaged, the Customer shall inform Ghodawat Consumer Ltd. at the consumer care e-mail of the same within 24 hours. Ghodawat Consumer Ltd. shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of 10 days from the date of such commencement. The decision of Ghodawat Consumer Ltd. on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.

    After mutual agreement of refund of payment, Ghodawat Consumer Ltd. shall reverse the payment in the same mode the customer has paid. Such refund shall be fulfilled in 7 working days from the date of mutual agreement.